General Frequently Asked Questions
Orders are processed as they are received. We try to process orders immediately in order to get them out to you as fast as humanly possible. You can count on your order being processed within 24 hours, if not faster during normal business hours.
Most orders will be delivered within 2-3 business days after your order is processed. Some larger orders may take a little longer to deliver. Although at times we may use other major carriers, most orders are shipped using FedEx Standard Overnight. On occasion, we have had some weather issues causing severe delays with FEDEX. We DO NOT guarantee shipping time so please plan ahead or make alternate plans until your order is in hand. Never count on an order to be there for a specific job or you may disappoint a customer.
There is no reason to. We want to process and ship your order out fast. We will do our best to get it processed and shipped quickly and we already ship it out to you via Overnight shipping.
Once you place your order, you will receive an email confirmation to the email address you used to create your account. Once your order ships, you will receive an email with your tracking information.
This may have happened because either the email went into your spam folder or you may have entered your email incorrectly. In any case, email us at firstname.lastname@example.org and we will be happy to help you get this fixed.
Once your order has been processed, we unfortunately can not cancel your order or make any changes to your order. If you need to add items to your order and it has already begun processing, you will have to place a new separate order for any new items you wanted to include. For more information, check out our policy page.
All orders are printed on demand specifically for you and so we do not allow returns.
Try refreshing your browser, logging out of your account and then logging back into your account. If this doesn't work, try using a different browser. If all else fails, contact us and we will be happy to help.
Fantastic! Now it's time to open your boxes as soon as possible. Be sure you take inventory of everything you ordered and make sure nothing is missing or damaged. If anything is wrong or if something is missing, email us at email@example.com within 2 days of receiving your shipment. Include photos of any issue you may have encountered as well as photos of your shipping boxes. For more information, check out our policy page.
We are so sorry to hear there is an issue with your order. Email us at firstname.lastname@example.org within 2 days of receiving your order. Include your order number as well as an explanation of your issue and photos to support the issue. Also send us photos of the box the items were shipped in. For more information, check out our Return Policy page.
We sure do! We have great custom sheet options to choose from. Click Here to pick what works best for you. Be sure to chat live with us before placing your custom order so we can help you design your perfect set. You can also choose to email us at email@example.com to inquire and we will be happy to get back to you right away with how we can help.
We strive to give our customers the best quality at the best prices. We do however offer discounts and promotions at different times of the year. Be sure to subscribe to our email newsletter on the homepage of our website. You will be the first to hear the latest news on upcoming sales and promotions.